Refund Policy
1. Returns Eligibility
We accept returns of Maziply products within 30 days of delivery. To be eligible:
- Items must be unused and in original condition
- All original packaging and tags must be intact
- Proof of purchase is required
2. Non-Returnable Items
The following cannot be returned:
- Opened or used toys (for hygiene reasons)
- Custom or personalized products
- Final sale items (clearly marked at purchase)
- Gift cards
3. Return Process
To initiate a return:
- Visit our Returns Portal
- Complete the return request form
- Pack items securely in original packaging
- Include the completed return form
- Ship using the provided return label
4. Refund Processing
- Refunds are issued to the original payment method
- Allow 5-10 business days for processing after we receive your return
- Original shipping costs are non-refundable
- Return shipping is customer’s responsibility unless item is defective
5. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 7 days of delivery
- Provide photos of the damage/defect
- We’ll arrange for replacement or full refund
6. Exchanges
We currently offer refunds rather than direct exchanges. To exchange an item:
- Return the original item for a refund
- Place a new order for the desired item
7. International Returns
- Customers are responsible for return shipping costs
- Refunds exclude original shipping charges and customs fees
- Processing may take additional time
8. Store Credit Option
Instead of a refund, you may request store credit which:
- Never expires
- Can be used for future purchases
- Is issued immediately upon return approval
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account first
- Contact your credit card company (processing times vary)
- If still unresolved, contact our Support Team
10. Sale Items
Only regular priced items may be refunded. Sale items are final sale unless defective.